Performance Analyst

Performance Analyst – GBC Housing Services

Job Purpose:

To provide high-quality performance creation, analysis, reporting, and insight to support the effective delivery of Housing Services. The postholder will collect, analyse, interpret, and present performance data to enable evidence-based decision-making, drive service improvement, ensure regulatory compliance, and support the achievement of strategic housing objectives.

The role will work closely with operational managers, senior leaders, and corporate performance teams to develop meaningful performance measures, identify trends, and recommend actions that improve outcomes for residents.

Key Responsibilities:

Performance Monitoring and Reporting:

· Create and maintain regular Power BI performance reports, dashboards for service managers, senior leadership teams, committees, and external regulators.

· Analyse service performance data to identify trends, risks, opportunities, and areas requiring intervention for high traffic areas like reports, voids, damp and mould.

· Develop, maintain, and monitor key performance indicators (KPIs) across Housing Services.

· Ensure data quality, integrity, and consistency across housing performance reporting.

· Support the production of TSMs and regulatory submissions, ensuring accuracy and timeliness.

· Contribute to the development and enhancement of a data warehouse, performance reporting systems and business intelligence solutions.

· Identify opportunities to automate reporting processes and improve data accessibility.

· Support service areas with creation and interpretation of ad-hoc analysis

Essential Qualifications and Experience

1. Degree-level qualification in a relevant discipline (e.g., Data Analytics, Statistics, Business Intelligence, Public Administration) or equivalent experience.

2. Experience of using data visualisation and reporting tools Power BI.

3. Experience of working with databases, excel spreadsheets, and business intelligence systems.

4. Strong understanding of performance management frameworks and KPI development.

5. Experience of presenting analytical findings to non-technical audiences.

Desirable Knowledge and Experience

1. Experience working within local government, housing, or public sector services.

2. Knowledge of housing performance measures, tenant satisfaction requirements, and regulatory standards.

3. Understanding of social housing legislation and regulatory frameworks.

4. Experience with housing management systems.

5. Knowledge of data quality management and governance principles.

6. Data Warehouse experience

Skills and Competencies

· Advanced Microsoft Excel skills.

· Power BI development

· Excellent analytical and problem-solving skills.

· Strong numerical and statistical abilities.

· Ability to communicate complex information clearly and effectively using different mediums.

· Strong organisational and project management skills.

· Ability to manage multiple priorities and meet deadlines.

· High attention to detail and commitment to accuracy.

· Strong stakeholder engagement and influencing skills.

General Responsibilities

· Comply with all council policies and procedures.

· Promote equality, diversity, and inclusion in service delivery.

· Maintain confidentiality and comply with data protection legislation.

· Participate in training and professional development activities.

· Undertake any other duties commensurate with the grade and responsibilities of the post.