Service Desk Analyst

Contract: 3 Months
Day Rate : £340

The Role

Operating within the heart of Government, as a Service Desk Analyst you will be acting as the first

point of contact for all users operating on the Official platform - supporting an array of laptop

devices (Windows and MacOS operating systems), smartphones (Android and iOS), VoIP systems

and Google Cloud services for standard office tools. Some specialist applications are also used

throughout the estate.

Main Responsibilities

As a Service Desk Analyst you will:

• Be the face of Live Service - providing first and second line support for all IT related issues,

interacting with a diverse user base

• Processing service requests
• Rotation between phone and IT portal ticket support, user facing assistance at Tech Hubs

and the build of laptops & smartphones

• Build, manage, support, asset track and maintain all associated hardware devices
• Track all incidents and service requests, prioritising as necessary and resolving within

agreed timescales

• Create, issue and manage/maintain corporate accounts for joiners/leavers
• Work collaboratively across the Technology pillar and wider IT Team, ensuring internal

processes are delivered efficiently and reviewed and updated as necessary

Skills & Experience

It’s essential that you have:

• A passion for providing high levels of customer service
• Experience of working in a Service Desk environment
• A problem solver